Hobrasoft Remadmin is a simple freeware (license) tool for computer remote support. It is very simple to use for your users. You can generate your own configuration so your users connect directly to your support desktop. There is no need to install it on user's computer. The client is very small. Hobrasoft Remadmin is based on TightVNC.
Download TightVNC and install it to supporter's computer. There are two alternatives:
If you are behind firewall, you will have to configure your firewall and forward port 5500 to your computer. Now is the supporter's computer configured and ready.
For your clients generate the Hobrasoft Remadmin client. Publish the generated EXE somewhere on your web for example (for your inspiration: Our contact page).
Generated EXE is pretty small so you can send the EXE in an email but remember that not all email clients or servers can handle EXE files.
Your customer runs Hobrasoft Remadmin, chooses from your preset IP addresses and after next click she is connected to your computer and you can administer her computer.
Next click closes the connection and uninstall the Hobrasoft Remadmin application.
You are granted a non-exclusive License to use the Software for any purposes for an unlimited period of time. The software product under this License is provided free of charge.
The Software may be installed and used by the Licensee for any legal purpose.
The Software may be installed and used by the Licensee on any number of systems.
The Software can be copied and distributed under the condition that original copyright notice and disclaimer of warranty will stay intact.
The Licensee will not have any proprietary rights in and to the Software. The Licensee acknowledges and agrees that the Licensor retains all copyrights and other proprietary rights in and to the Software.
This software is provided 'as-is', without any express or implied warranty. In no event will the authors be held liable for any damages arising from the use of this software.